Returns & exchanges

If something isn't quite right, we'll help you put it right. You have 14 days from the day you receive your order; if it arrives in several deliveries, from the day you receive the last one.

Within those 14 days you can exchange an item for another size or colour, if we have it in stock. Keep the tags on, and write to us in the chat or at info@clydesdale.am with your order number and the size or colour you'd like instead.

Under Article 24.4 of the Law of the Republic of Armenia “On Protection of Consumer Rights”, you can withdraw from your purchase within 14 days without giving a reason.

• Tell us within those 14 days. Write to info@clydesdale.am, or open the Support menu at the top of the site and send us a message in the chat. Give your order number and say which items you're returning. A clear statement is enough; no form is needed. We'll confirm in writing that we've received it.
• Return the items within 14 days of telling us. We'll agree with you how to send or hand them over. You pay only the cost of returning them.
• Handle the items only as you would to try them on in a shop. If their value is reduced because they were used beyond that, you're responsible for that loss in value.

We refund all payments for the returned items, including standard delivery, within 14 days of learning that you've withdrawn. The refund is made the same way you paid: a cash payment in cash, a card payment to the same card. We may wait until we've received the items back or you've shown proof of sending them, whichever comes first.

Please check your parcel on arrival and tell us straight away if anything is missing or damaged. Your rights for items with a defect are separate from the above and are not limited by it.

The full wording is in our Terms of use. Questions? Contact us.